Thursday, April 23, 2009

Online Counseling Provides Small Business Advice about Team Goal Settings

Recently R. requested an Online Counseling session for a solution to some issues that had come up at his work. He was the new asst. manager of a restaurant and had some concerns about the way his position was being perceived by his superior at the restaurant he worked at.

“I have a staff of either very young girls or older women and I can’t seem to find a middle ground with them. The young girls like to play around at work a lot and the older women are very uptight. I’m trying to find a way to bring them all together. I need to get the older women to understand that I am in charge and the younger girls to understand this are a professional work environment around here.”R. needed help figuring out a way to establish his authority with the older women as well as advice on how he should be asserting his authority to better manage the younger girls and let them see that things had to change and calm down to create a more professional atmosphere. Through offering him some Small Business Advice by means of Online Counseling I was able to offer some procedures that could assist in facilitating the changes that needed to take place.

I advised R. that first off he should be assured that the main problem was not his but the manager’s. The manager dealt only with the people on her shift and in turn R. dealt only with the people on his shift. There had been no authoritative presence established when R. took over his shift and that was the start of the issue but certainly not the only cause.
Working with R. and offering him some Small Business Advice I helped him create a set of operations that would hopefully help the Manager see the need for her to do a better job as well as establish his position of authority.
1. Arrange a very detailed set of missions and assign who is responsible for each one (could be a team). Specify levels of standards (quality) and ways of measuring the work / results. This is the MBO (Management by Objectives) method. It does take some time to establish.2. Use the team approach in order to further refine the various chores. Let the staff be a partner of the plan. Support them in their input.3. Build your own team, using well prepared weekly meetings (30-45 minutes).I advised R. to approach the business’ owner for a reasonable budget, regarding professional assistance in the above process. What I had specified sounds easy, but it is not. Online Counseling to provide Small Business Advice would help to create a professional business atmosphere that would increase profits as well as enhance time and business management.
...................................
Dr. Joseph Abraham, Director, Center for Human Growth and Business Insights, Mechanicsburg, PA Tel 717-943.0959 Management consultant and Small Business Advice providr as well as a Psychologist, Online Life Coach, Marriage Counselor and Relationship Advice provider. Small Business Advice Online Counseling Psychologist Room and Efficiencies Rental
RideShare Commute

1 comment:

Evan said...

Excellent Job! Keep the Good Work Up. It is very helpful for a needy person.
Counseling Expert